Warranty Policy
Last updated: October 2025
Enjoy peace of mind with Bessie Bae’s 6-month jewellery warranty from the date of purchase. This page explains what’s covered, what isn’t, how to request a repair, and how to make a claim.
What Is Covered
This warranty covers manufacturing faults or defects in materials or workmanship.
- If your jewellery develops a fault within 6 months due to a manufacturing issue, we will repair or replace the item at no cost to you.
- Proof of purchase may be required to validate a claim.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear.
- Accidental breakage, loss, or damage.
- Damage caused by neglect, misuse, chemicals, water, or not following our care guidance.
- Alterations, repairs, or modifications made by a third party.
- Bespoke or personalised alterations outside manufacturing defects.
For care guidance to prolong your jewellery’s life, see our Jewellery Care & Longevity guide.
Repairs Outside the Warranty Period
If your item requires repair after the six-month warranty has expired, or if the issue is not covered by this policy, we may still be able to help with a paid repair.
- Contact us with a brief description of the issue and clear photos.
- We’ll assess feasibility and provide a quotation before proceeding.
Your Legal Rights
This warranty does not affect your statutory rights under UK consumer law.
For delivery, returns and exchanges, please see our Shipping & Returns Policy.
How to Make a Claim or Ask a Question
Email our support team with your order number, description of the fault and clear photos. We aim to respond within one working day.
Bessie Bae Ltd, Company Number 16831651, registered in England and Wales.
