Customer Care

How can we help? Find quick answers and helpful guides below — from shipping & returns to jewellery care, sizing and warranty. If you can’t find what you need, contact us and we’ll be happy to help.

FAQ

Answers to common questions about orders, delivery, returns, gift wrap and more.
Jewellery Sizing & Fit Guide

Measure your wrist, ring size and necklace lengths for a comfortable, confident fit.
Jewellery Care & Longevity

Keep your sterling silver shining with simple cleaning and storage tips.
Shipping & Returns

Delivery options, dispatch times, costs, and how to start a return or exchange.
Warranty

What our warranty covers and how we can help with repairs.
‘How To’ Guides & Journal

Step-by-step guides, styling ideas and gemstone meanings from our Journal.
Healing Quality of Stones

Explore the symbolism and meanings behind our semi-precious stones.
Contact Us

Need more help? Send us a message — we usually reply within 1 business day.

Customer Care overview

Bessie Bae Customer Care supports handcrafted sterling silver jewellery — including FAQs, shipping & returns, warranty, jewellery care, sizing & fit, and contact details. Find guidance on cleaning 925 sterling silver, ring and bracelet sizing, delivery times, exchanges and repairs, plus links to our Journal for ‘how to’ guides and gemstone meanings.

Customer Care

Our Return Address

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Currency

Our Return Address

Free Shipping

Best Sellers