Frequently Asked Questions | Bessie Bae
Find quick answers about orders, shipping, returns, sizing and silver care.
Welcome to our FAQ page, where we’ve gathered everything you need to know about our handcrafted sterling silver jewellery — from delivery and returns to care, sizing, and everyday wear.
About Bessie Bae
Q: What is Bessie Bae?
Bessie Bae is a UK-based handcrafted jewellery brand specialising in 925 sterling silver and semi-precious stones. Each piece is lovingly made for everyday elegance and meaningful gifting.
Q: Where are your products made?
All Bessie Bae jewellery is designed and handcrafted in the UK, using 925 silver and natural stones.
Q: Are your pieces hypoallergenic?
Yes — our sterling silver is nickel-free, lead-free, and hypoallergenic, perfect for sensitive skin.
Orders, Payments & Checkout
Q: How can I place an order?
Simply browse our collections, add your favourites to the cart, and check out securely using Shop Pay, PayPal, Klarna, or major debit/credit cards.
Q: Can I change or cancel my order?
Please contact us immediately via our Contact Us page. If your order hasn’t shipped, we’ll do our best to help.
Q: Is checkout secure?
Yes — we use encrypted checkout for all transactions, and your data is protected under UK GDPR.
Shipping & Delivery
Q: How long does delivery take?
All orders are shipped via Royal Mail Tracked.
- Standard Delivery: 3–5 working days (£3.90)
- Express Delivery: up to 2 working days (£8.50)
- International: 5–10 working days (£12.95)
Delivery times may vary based on destination and customs for international orders.
Q: Do you ship internationally?
Yes — we deliver worldwide. Shipping times vary depending on location and customs clearance.
International customers are responsible for any import duties or taxes unless otherwise stated.
Q: What if my order is delayed or lost?
If your parcel hasn’t arrived within 14 days of dispatch, we’ll send a replacement once confirmed by Royal Mail.
Returns & Exchanges
Q: How can I return my jewellery?
We hope you love your purchase, but if not, you may return it within 14 days of receiving it — provided it’s unworn and in its original packaging.
Q: Which items can’t be returned?
For hygiene reasons, earrings can’t be returned (unless faulty). Personalised, engraved, or bespoke pieces are also non-returnable.
Q: Who pays for return shipping?
The customer is responsible for the cost of returning items unless goods are not as described, damaged or faulty. We suggest using Royal Mail Signed For (or a tracked equivalent) with insurance cover.
Q: Faulty or damaged items?
Upon receipt and confirmation of a faulty item, we’ll confirm and reimburse your return postage costs.
Q: How do I start a return?
- Contact us via the Contact Us page to initiate your return.
- Pack items securely in the original packaging.
- Send the parcel to:
Bessie Bae Returns 89 Godley Road, London, SW18 3HA, United Kingdom
Refunds are processed within 14 days of receiving the returned item.
Sizing Guide (Bracelets, Anklets & Rings)
Bracelets: Standard 7” (complimentary adjustments up to 8”).
Anklets: Standard 9” (custom sizes available).
Rings: See our full Jewellery Sizing & Fit Guide for accurate measurement, including printable tools and tips.
How to measure
Wrap a soft tape (or string) around your wrist or ankle where the jewellery sits, then add 1–2 cm for a comfortable fit.
Jewellery Care & Cleaning
Sterling silver is timeless and durable but naturally tarnishes over time. With gentle care, your pieces will stay bright for years.
Top 5 Tips for Sterling Silver Care
- Wear it often — your skin’s natural oils help keep silver bright.
- Avoid water & chemicals — remove before swimming, bathing or cleaning.
- Polish gently — use a soft, non-abrasive silver polishing cloth.
- Store smart — keep pieces in anti-tarnish pouches or boxes, away from humidity.
- Clean regularly — mild soap and water maintain the shine; dry thoroughly.
Everyday Care Tips
- Last on, first off: put jewellery on after makeup or perfume, and remove before bed.
- Avoid abrasive cleaners like toothpaste.
- Store each piece separately to prevent scratches.
For more details, read our full Jewellery Care & Longevity guide.
Privacy & Data Protection
Q: How do you protect my personal data?
We’re committed to your privacy and comply fully with UK GDPR. Your data is encrypted, stored securely, and never sold.
Q: Do you share data with others?
Only where necessary to fulfil your order — e.g., with Shopify, Royal Mail, or payment providers.
Q: How can I manage my data or unsubscribe from marketing?
You can unsubscribe anytime via the link in our emails or contact privacy@bessiebae.co.uk. Read our Privacy Policy for full details.
Contact Us
Still have a question? Email us at support@bessiebae.co.uk or use our contact form. We aim to respond within 1–2 business days.
